Terms & Conditions

These Terms and Conditions govern the services of Relationship Advice, relationshipadvice.pro internet site(s) and their associated services (the 'Terms and Conditions') which it provides in conjunction with other partners.

  1. Relationship Advice

    1. Relationship Advice is the trading name of a limited company incorporated in England and Wales, 84Luv Ltd, company number 5818552, that conducts a mobile and internet based relationship and sexual matters advice business and whose registered office is at:

      CPC1, Capital Park
      Fulbourn, Cambridge
      CB21 2XE

      You may contact us at that address, or via our website support@relationshipadvice.pro

  2. Services

    1. These Terms and Conditions are legally binding between you and us and govern your access to the relationshipadvice.pro (or such Relationship Advice Partners) internet site ('Relationship Advice Website'). Your access to Relationship Advice services and Relationship Advice Website(s) are subject to compliance with these Terms and Conditions.
  3. Your Obligations

    1. You agree, represent and confirm that the following are true and will be true each time that you use Relationship Advice services and each time you enter Relationship Advice Website.

    2. You have or any person designated by you has, all requisite power, authority and approvals to enter into or perform your obligations (and/or the obligations of the person on whose behalf you are acting) under these Terms and Conditions.

    3. In accepting these Terms and Conditions, Relationship Advice has not made, and you are not relying upon, any statements, representations, promises, or undertakings, whatsoever that are not contained herein.

    4. You will not use Relationship Advice services or Relationship Advice Website(s) for any purpose which is unlawful, abusive, libelous, obscene or threatening.

    5. You are over the age of 18. The Relationship Advice service and Relationship Advice Website is unfortunately not available to minors.

    6. Whilst all information submitted by you to Relationship Advice Website, including your credit card details, your address and your email address is automatically encrypted using the Secure Socket Layer (SSL) protocol, the industry standard for the transfer of sensitive data on the internet, you accept the risk that data transmitted electronically via Relationship Advice service(s) or Relationship Advice Website may be intercepted before reaching Relationship Advice or when transmitted by Relationship Advice to you and that Relationship Advice takes no responsibility therefor.

      In order to avoid interception of email it is strongly suggested that you:

      • never send/receive a personal email from a work computer
      • Always double check the To: address box prior to clicking the send button.

      It is strongly recommended that you password protect all correspondence with Relationship Advice. Relationship Advice can assure you that the computer and email used for supplying therapy is password protected. Verisign encryption can be used if this is available on your system. You assume fully the risk and responsibilities therefor and for the protection of any computer system you use from viruses and other potentially destructive programs.

    7. You are responsible for ensuring that all information that is provided to Relationship Advice in your enquiry for advice or therapy is complete and accurate including details of any ongoing medical condition and any advice, comment or information may be dependent upon that and that Relationship Advice can accordingly take no liability for any advice, comment or information that it gives to you.

    8. You are responsible for providing all information that you feel may be relevant to your therapist in straightforward English and to update the therapist should your circumstances significantly change and you wish to continue in correspondence.

    9. You understand that you will be evaluated for the appropriateness of this type of advice or therapy and if Relationship Advice believes you would be better served elsewhere, a recommendation will be made to you and no charge will be made (save your service provider's costs in your accessing Relationship Advice service(s) or Relationship Advice Website).

    10. You are responsible for notifying your doctor that you are seeking psychosexual therapy advice.

    11. You accept full responsibility for monitoring any Relationship Advice Account(s) you may have. You agree to notify us immediately if you are aware of any credit card fraud, loss, theft, or unauthorised use of any of your password(s) or account numbers.

  4. Relationship Advice's Responsibilities

    1. Relationship Advice will use best endeavours to ensure that all advice, comment, information and therapy will be provided with appropriate skill, care and sensitivity though (see 3 above) cannot be held responsible for any action taken by you directly or indirectly on the basis of what it provides.

    2. All Relationship Advice's advisors responding to you via the Relationship Advice Website(s) are fully trained sex and relationship therapists and/or experts.

    3. Though all reasonable care shall be taken by Relationship Advice to ensure that the text of sessions is kept confidential, Relationship Advice shall not be liable for any direct, indirect, consequential, special or other damage resulting from third parties interception of online sessions.

    4. Relationship Advice reserves the right at its sole discretion to terminate the provision of therapy at any time if ongoing treatment is considered inappropriate for any reason.

    5. Relationship Advice, its agents, therapists and experts will use best endeavours to ensure that their computer systems are protected from viruses and other potentially destructive programs

    6. Relationship Advice will store all advice and therapy correspondence on its computers until the therapy programme has been completed. On completion all information will be held on hard drive, disc or other storage device in a secure place for a further 6 years after which all data will be erased permanently.

  5. Personal Data and Information

    1. Relationship Advice, in accordance with the Data Protection Act, shall treat all information between you and Relationship Advice's therapists as confidential except as provided for in its privacy policy that can be accessed at here: Privacy Policy and subject to the qualifications on security of data transmitted electronically as provide for in 3.5) above.
  6. Assignment

    1. Relationship Advice's rights and obligations as under these Terms and Conditions may be assigned without your prior consent.

    2. Your rights and obligations under these Terms and Conditions are deemed to be personal to you and are not capable of being assigned to anyone.

  7. Fees

    1. You shall pay fees (and other relevant charges, including without limitation VAT) for Relationship Advice services and any other services on Relationship Advice Website or provided by Relationship Advice partners and subsidiaries, as specified from time to time on Relationship Advice Website(s).

    2. The current charge for the initial response from Relationship Advice for accessing Relationship Advice Website, completing a questionnaire and receiving a response from a Relationship Advice therapist is £30. Further sessions will be charged at £35. Fees are normally charged by credit card before you can access the questionnaire; however, Relationship Advice shall not be obliged to provide any written therapy until the appropriate Fees have been received.

  8. Complaints, Refunds and Cancellations

    1. If you feel that the advice, comment, information and therapy received is not of a sufficient standard or for any other reason you believe has been defective or failed to reach you, you may claim a refund by writing to Relationship Advice via our website support@relationshipadvice.pro, stating clearly reason(s) for the complaint. Relationship Advice's liability in this regard shall be limited to the actual cost of the fees paid you to Relationship Advice by the time of the complaint and at its sole discretion. This does not affect your rights under any applicable Consumer Protection Acts or rights. If you have a complaint against one of our therapists, please contact us as above and this will be taken very seriously, referred to our Managing Director and a response will be sent to you. We or you may choose to refer such a complaint to the professional organisation to which we have membership.

    2. Because of the nature of the payment system used on the Relationship Advice Website(s), you accept that it is not possible (except as provided for in 8.3) for you to cancel any service you have embarked upon with Relationship Advice; however this does not affect your right to claim a refund on the terms set forth in 7.1 above.

    3. In the event that you are unable to attend a Relationship Advice real-time service session (i.e. chat, telephone or face-to-face) as may be offered by Relationship Advice from time to time, you will only be entitled to a refund of the fee if written (including by text or e-mail) has been received by Relationship Advice up to 72 hours before any such appointment.

    4. Relationship Advice reserve the right to terminate the provision of therapy at any time if ongoing treatment is considered inappropriate for any reason. If so, Relationship Advice will give a refund for any session that has not been responded to via email.

  9. Liability and Indemnity

    1. Neither Relationship Advice, or its associated companies (either in existence now or that might exist in the future), partners, agents, licensors, or delegates, or our or their directors, officers or employees ('Relevant People') will be liable for any losses, costs, liabilities or expenses (including, without limitation, loss of profit) (together 'Losses') incurred by you in connection with these Terms and Conditions (including, without limitation, any loss which may arise directly or indirectly from your inability to access either Relationship Advice services or Relationship Advice Website(s) for any reason or for the failure of a transmission of information to you including, but not limited to, those that receive email. This indemnity does not apply to any Relevant Person in so far as Losses result directly from the proven negligence, willful default or fraud by such Indemnified Person (i.e. a 'Relevant Person').

    2. The content provided and or sourced by Relationship Advice, and provided to you or others on this site, via e-mail or any other medium, including, but not limited to that which is quotes, data and other information, is sourced from third parties for your personal information only, and is not intended for any other purpose. Content provided and or sourced by Relationship Advice is not appropriate for the purposes of making any decisions with regard to your sexual health or your relationship(s).

      Any decisions taken by you whether or not based on any information, advice or comment made by Relationship Advice is entirely yours. Online advice and therapy is not intended nor implied to be a substitute for professional medical advice nor is it an alternative to face-to-face therapy. The appropriateness and effectiveness of advice is based on open and honest communication between client and therapist. Working online in a purely text based environment means neither individual can hear verbal tone or read facial expressions and body language.

      Consequently misunderstandings are more likely and it is essential that both client and therapist commit to clear communication and a high level of clarification and the client can make no reliance on any advice, comment or information provided by Relationship Advice therefor. Nor is it not possible for Relationship Advice to guarantee security and confidentiality of information when working via e-mail, though every effort will be made to do so. (see Privacy Policy).

    3. Whilst Relationship Advice will endeavour to ensure the accuracy or timeliness of any information supplied, Relationship Advice makes no guarantees in relation to these factors and you should manage your use of Relationship Advice service(s) and Relationship Advice Website accordingly.

    4. Neither Relationship Advice nor its third party service or content providers shall be liable for any errors, inaccuracies or delays in content, or for any actions taken in reliance thereon. RELATIONSHIP ADVICE EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, AS TO THE ACCURACY OR TIMELINESS OF ANY OF THE CONTENT PROVIDED, OR AS TO THE FITNESS OF THE INFORMATION FOR ANY PURPOSE, REGARDLESS OF THE MEDIUM USED TO SUPPLY THIS CONTENT.

    5. Relationship Advice does not guarantee the accuracy of or endorse the views or opinions given by, or found in any third party content. Relationship Advice may point to or refer to other Internet sites that it feels may be of interest to you; however Relationship Advice does not endorse or take responsibility for the content on such other sites. Relationship Advice may provide content from other internet sites, and other third-party information sources including, but not limited to, printed material, however Relationship Advice does not endorse or take responsibility for the content sourced from third-party internet sites, third-party printed material or any information sourced from third parties of any kind.

    6. You agree to indemnify Relationship Advice, its associated companies, agents and delegates and its and their directors, officers and employees (each an 'Indemnified Person') against Losses incurred by us or in connection with these Terms and Conditions. This indemnity does not apply to any Relevant Person in so far as Losses result directly from the proven negligence, willful default or fraud by such Indemnified Person.

    7. Relationship Advice does not guarantee the accuracy of or endorse the views or opinions given by its associated companies, agents and delegates and its and their directors, officers and employees (each an 'Indemnified Person').

    8. In the event of any inconsistency between this Clause and any other Clause in these Terms and Condition the provisions of this Clause shall prevail.

  10. Subscription services

    1. Relationship Advice may terminate any subscription to any of Relationship Advice service with no notice, at any time, but will inform the subscriber of the cancellation at that time.

    2. A fair usage policy applies to any 'unlimited' or other subscription model that may be offered by Relationship Advice from time to time. The fair usage policy may, at Relationship Advice's discretion, be applied to users that ask more than the equivalent of 30 questions in any 30-day period. Relationship Advice may entirely at its own discretion choose to terminate the subscription of any user consistently using the service more than this amount.

  11. Termination

    1. Relationship Advice may terminate any agreement to which these Terms and Conditions apply by giving written notice to the other (which may be by text message or e-mail); such termination shall take effect immediately or after such periods as specified in the notice.

    2. Relationship Advice may at any time close an account, cease to offer any or all Relationship Advice services or stop you from gaining access to Relationship Advice Website(s) (and thereby any Relationship Advice service offered there) for any reason at its sole discretion and without notice.

  12. Notices

    1. All notices or other communications ('Communications') may be given orally unless required to be given in writing. References to writing include electronic mail. Notice shall be deemed to be given where an electronic mail has been sent to a party at the electronic mail address or phone number that is entered under the registration form and updated from time to time.
  13. Right to decline service

    1. Relationship Advice may from time to time decline to provide any or all of its services, either on a permanent basis, or in a single instance or instances in such cases as it sees fit solely at its own discretion and without warning or explanation. This will apply to, but will not be limited to, those requests that we believe to be inappropriate, outside the scope of our services, defamatory, illegal, offensive or in any way anti-social.
  14. Amendment

    1. Relationship Advice may amend these Terms and Conditions, at any time, by providing you with a notice and/or by posting such amendments or new Terms and Conditions on Relationship Advice Website.
  15. Intellectual Property Rights

    1. You acknowledge that (other than information provided by you) the Intellectual Property Rights in and to Relationship Advice and any rights to information, documentation, images and other material of whatsoever nature displayed on Relationship Advice Website and/or emailed as part of an advice or therapy session are the property of Relationship Advice and you shall assert no right, title or interest in or to any such materials.

    2. Relationship Advice is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from Relationship Advice Website and/or information emailed as part of an advice or therapy session. You may only download to your personal computer for viewing purposes and print out a number of pages of this Website for your personal use. Republication or redistribution of Relationship Advice content, including by framing or similar means, is expressly prohibited without the prior written consent of Relationship Advice.

    3. Relationship Advice and the Relationship Advice logo are trademarks, or trademarks for which registration has been applied for, of Relationship Advice (a trading name of 84Luv Ltd).

  16. Governing Law

    1. These Terms and Conditions are governed by English Law and you and Relationship Advice (a trading name of 84Luv Ltd) submit to the exclusive jurisdiction of the English Courts for all matters arising in connection with those Terms and Conditions. Relationship Advice controls its business from within the country of England. It can, however, be accessed from other places around the world. Although these places may have different laws from those of England, by accessing relationshipadvice.pro and using any of Relationship Advice services you agree that the laws of England, without regard to rules relating to conflict of laws, will apply to all matters relating to your use of any and all Relationship Advice Website(s) and services. You and Relationship Advice also agree to submit to the exclusive jurisdiction of the English courts, with respect to such matters. Users of Relationship Advice services and sites, accessing from places outside of England acknowledge that they do so voluntarily and are responsible for complying with local laws.

Privacy Policy

Privacy/Data Protection Notice

Relationship Advice respects your privacy and seeks to protect your personal data. The following information describes how we gather and use data. The amount of information Relationship Advice holds on you and how it uses it depends on your relationship with Relationship Advice and on what Relationship Advice service you use, so some of the sections below may not be relevant to you.

You agree that any testimonial or rating given by you to Relationship Advice may be used in part or in full by Relationship Advice in promotional material. It will only be used anonymously.

What Relationship Advice uses your personal information for:

Relationship Advice collects and uses your information to administer, support, improve and obtain feedback on our services and to detect and prevent faults, breaches of our network security, the law or our contract terms. We will also use all this information to assess what Relationship Advice products and services may be of interest to individuals and to personalise our service and marketing.

If you are registered to use a service from Relationship Advice it may contact you to request feedback on that service and any improvements we could make to it.

Further information/marketing

If you have agreed to such contact, Relationship Advice may contact you about those of its other services to which you do not subscribe but which may interest you. We may for example invite you to join a free trial of a service. Such contact may be by email or instant messaging from time to time but not by post or telephone.

You have a right to ask us at any time not to contact you by way of direct marketing. You can do this by contacting support@relationshipadvice.pro with the words 'No marketing' in the subject line. Then you will no longer receive invitations for new services or free trials. If you are a user of Relationship Advice' on-line subscription services, you may also visit your user area to change your marketing preference at any time.

Information you/others give us

This information includes your contact details, registration and payment details, support problems, details around participation in events, prize draws or surveys and certain relevant details of your interests and preferences. Information may also be obtained on you as a result of authentication or identity checks, including as required by anti money laundering laws.

Information we collect via our services:

If you are a registered user of our services, Relationship Advice also gathers information about your use of our services, such as generic types of data accessed, times and volume of use of the services and Traffic Data. Traffic Data includes logs, details of networks, data and systems accessed, details of the sender and recipients of messages sent over our services, times and location of log on or access, duration of sessions, and similar usage or system data.

Traffic Data may sometimes be traceable to/related to named individuals. Before you register with Relationship Advice, however, you can browse relationshipadvice.pro web sites anonymously.

Storage methods and duration

Relationship Advice may store your information in its databases, such as its Customer Relationship database, for reference. The information may be retained and used by Relationship Advice for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved and new services and any data retention requirements of the law.

This means we may retain information after an individual ceases to use Relationship Advice services or after the individual has ceased interacting with us. Except where the law, authorities or regulatory bodies require us to retain it for longer, we retain Traffic Data for a reasonable period after the Traffic Data was generated, including in some circumstances (such as with firewall logs or fault data) after any bill has been paid. The details of money laundering checks, user authentication or verification checks and details of trading or other regulated activity may be retained for so long as the law or the regulator requires or evidence of the trade is required.

Passing your information to third parties

Except where the law requires, Relationship Advice will not pass on, sell or rent your personal data to any third party. The only exceptions occur where the third parties are simply working on our behalf as our subcontractors or administrators (such as companies that process credit card payments) or our professional advisers or if the data is required to be disclosed by law or to a regulator.

If we should sell a business division to another company and your personal data is used by that business then your data may be transferred to the buyer along with the business for them to use subject to these conditions.

Cookies / software agents

A 'cookie' is a piece of software, which may be sent to your computer. Cookies enable us to collect information about how our web sites and services are being used and to manage them more efficiently. Until you have registered on relationshipadvice.pro website(s), any cookies used would only track general usage patterns and technical information about your computer type and will not be used to identify you individually.

After registration, cookies may be used to collect information on you as described in 'Personal Information Relationship Advice collects'. You can turn off the ability to receive cookies by adjusting the browser in your computer but you should note that if you do so, this may materially distort the quality of service and data you receive. You therefore do this at your own risk.

Relationship Advice may also use agents with your computer to assist with our diagnosis of technical problems and therefore to obtain information about software versions installed and data transmitted, for software compliance purposes and for you/your company to receive software updates, new releases or additional software. Sometimes you can refuse or remove these agents but that means you will not receive this additional software and may suffer service problems and you may lose all rights to support. Whilst we therefore do not recommend that you remove or tamper with these agents, it is entirely your decision.

Newsletters

With some services you may be given the opportunity to receive a related newsletter by email. You can elect to receive it and at any time choose to stop receiving a newsletter from Relationship Advice or by following the instructions with the newsletter or email.

Advertising on our web site(s)

Where advertising is served on to our website(s) there may be cookies used to collect technical information and generic usage information but third party advertisers will not be able to relate this to you as an individual without your consent.

Credit checks

Relationship Advice may in some instances for some fee-paying products carry out credit checks with credit reference agencies, or we may follow up references. This will affect you if you are contracting for the service in your own name. Then the fact that Relationship Advice has carried out such a credit check, and in some instances the nature or results of the credit check, will appear on the agency's register against your name.

In many countries you can obtain a copy of your register entry by writing to the relevant credit reference agency, sometimes on payment of a fee.

Digital Signatures/Certificates

If the product you are using has digital certificates/certificate signatures then your name and related details may be displayed as part of any certificate issued to you. It will be seen by those to whom your certificate or signature is presented or who rely on it. Your details may also need to be entered into a related status directory of certificates issued.

Interception of mail

Relationship Advice may intercept some mail and email addressed to individuals in Relationship Advice. The reasons it may do this are related to security of Relationship Advice, its staff and others, for detection and prevention of crime and to identify correct recipients or to make sure mail is dealt with during staff absence.

In the case of emails, we may reject, delay or remove content from emails which have a nature, content or attachments which may disrupt our systems or because they may pose security issues such as viruses.

We may also filter out emails which contain certain content on the basis that content is offensive or the email is unwanted or spam. In certain circumstances this may unfortunately result in 'innocent' emails being affected but every effort will be made to reduce such occurrences.

International Transfer of your information

Because Relationship Advice services and Relationship Advice may become international, some of our data may be made available internationally, including in countries which do not have data protection laws, or laws which provide as much protection as in the country of origin. We shall seek to require those to whom we transfer any data to protect it and will make best endeavours that no personal data is transferred and your privacy protected.

Security and staff awareness

Relationship Advice has developed strict corporate policies governing information technology. These cover areas such as access control, authentication, audit, monitoring, alarms, data storage and back up and transmission standards and environment integrity. Relationship Advice staff are subject to a code of conduct which requires them to adhere to privacy principles and Relationship Advice has a privacy compliance programme.

Relationship Advice

Relationship Advice means Relationship Advice a trading name of 84Luv Ltd and subsidiaries or corporate entities as they exist from time to time and in which 84Luv Ltd has a direct or indirect ownership interest of 50% or more. In some circumstances these companies may have their own privacy policies for data they collect themselves. Users will then be presented with their policies/notices on registration for those subsidiary services.

Questions

More details about the way we use data in a particular Relationship Advice service may be provided to you as part of that service if you wish to request it from us. If you have any questions about Relationship Advice privacy/data protection policy please contact support@relationshipadvice.pro.

If you have a query regarding the use of data in a particular service, or you wish to see or change your data please contact: support@relationshipadvice.pro. The law often allows you to write and ask to see and correct the information held about you, sometimes on payment of a fee.

© 2006 - 2013 Relationship Advice (a trading name of 84Luv Ltd) All rights reserved.

Users may download and print extracts of content from this website for their own personal and non-commercial use only. Republication or redistribution of Relationship Advice content, including by framing or similar means, is expressly prohibited without the prior written consent of Relationship Advice. Relationship Advice and the Relationship Advice logo are trademarks or trademarks for which registration is being sought of 8vLuv Ltd.

Complaints Procedure

We always welcome comments about our service, whether positive or negative, so please do get in touch with us if there is anything that you would like to tell us. All the therapists working for the Relationship Advice service comply with the British Association for Counselling and Psychotherapy's Ethical Framework for Good Practice.

  1. If you have any complaint about the professional conduct of your therapist, in the first instance, please email support@relationshipadvice.pro putting 'complaint' in the subject box.

    Please provide as much information as possible and the reference number of any correspondence you have engaged in with the service. Your complaint will immediately be passed to our Managing Director. You will then receive a formal written acknowledgment of your complaint. The Managing Director will liaise directly with the therapist involved and investigate your complaint.

    Depending on the nature of your complaint, you may be contacted to discuss the matter. You will receive a written response within 4 weeks of Relationship Advice receiving your complaint in writing. All complaints must be received within 6 months of them having arisen.

  2. If your concern is not resolved following this first stage, you can appeal in writing stating the reasons for your dissatisfaction. The Managing Director of Relationship Advice will assess how to proceed with your appeal and may want to contact you again to discuss your dissatisfaction. The Managing Director of Relationship Advice will inform you of the outcome of the appeal within 8 weeks of receiving your appeal in writing.

  3. If you continue to be dissatisfied then a further appeal in writing will be forwarded to Relationship Advice' designated external adjudicator who will not have been previously involved in the matter will have a fresh look at your outstanding concerns and the investigation to date. You will receive a copy of the outcome of this investigation within 12 weeks of your appeal. NB: appeals must be received in writing by email and within 4 weeks of receiving previous correspondence.

For further information, see Professional Conduct Procedure in Ethical Framework on the BACP website.

For information on BASRT Complaints Procedure, visit http://www.basrt.org.uk.